Help center
Questions, answered.
Key details about delivery, COD, returns, orders, and customer support.
01
How long does delivery take?
Most orders arrive within 3–7 business days after dispatch. Delivery time can vary
depending on your location, product availability, courier coverage, weather, and
other conditions. Once your order has been processed and dispatched, you may receive
relevant delivery information to help you follow its progress.
02
Which payment methods are accepted?
Cash on Delivery is the available payment method for orders. You can place your
order online and pay when the package reaches your delivery address. We do not
require you to enter card details, bank credentials, or wallet information during
checkout.
Eligible unused items may be returned within 15 days, provided they meet the
applicable return conditions. Items should generally remain in their original
condition and packaging. Some products may have specific exclusions or requirements,
so please review our
Return Policy before requesting a return.
04
Can I cancel my order?
You may contact our support team to request cancellation as soon as possible after
placing your order. Cancellation requests are subject to the order's processing and
dispatch status. Once an order has already been dispatched, cancellation may no
longer be available and the applicable return process may need to be followed.
05
What if my order arrives damaged?
If your package or product arrives damaged, please contact our support team as soon
as possible with your order information and details about the issue. Keeping the
original packaging and any relevant delivery materials can help us review the
situation. Our team will assess the request and explain the available next steps.
06
How can I contact customer support?
You can contact our customer support team using the contact information provided on
our website. When contacting us about an order, include your name, order details,
and a clear description of your question or concern. Providing the relevant
information helps our team review your request and respond more efficiently.